Contents

01 Acceptance of Terms 02 Service Description 03 User Accounts 04 Acceptable Use 05 Data & Privacy 06 Intellectual Property 07 Service Availability 08 Payment Terms 09 Limitation of Liability 10 Termination 11 Changes to Terms 12 Governing Law 13 Contact

1. Acceptance of Terms

By accessing or using TupicFinance (the "Service"), operated by Mirrage IT Solutions ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

These terms apply to all users, including visitors, registered users, and paying subscribers.

2. Service Description

TupicFinance is a cloud-based financial management platform that provides tools for cost tracking, revenue management, HR and payroll, reporting, and related financial operations. The Service is provided as a Software-as-a-Service (SaaS) solution.

We reserve the right to modify, update, or discontinue features of the Service at any time, with or without notice.

3. User Accounts

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

We reserve the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.

4. Acceptable Use

You agree not to use the Service to:

5. Data & Privacy

Your Data: You retain full ownership of all data you enter into the Service. We do not claim any ownership rights over your financial data, reports, or any content you create within the platform.

Data Processing: We process your data solely for the purpose of providing the Service. We will not sell, share, or disclose your data to third parties except as required by law or as necessary to provide the Service.

Data Security: We implement commercially reasonable security measures to protect your data, including encryption in transit and at rest. However, no system is completely secure, and we cannot guarantee absolute security.

Data Export: You may export your data from the Service at any time in standard formats (CSV, Excel, PDF). Upon account termination, you will have a reasonable period to export your data before it is deleted.

Backups: We perform regular backups of the Service data. However, you are encouraged to maintain your own backups of critical financial data.

6. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is the intellectual property of Mirrage IT Solutions and is protected by applicable intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. This license does not grant you any rights to our source code, algorithms, or underlying technology.

7. Service Availability

We strive to maintain high availability of the Service and will make commercially reasonable efforts to minimize downtime. However:

Specific uptime commitments, if any, will be outlined in separate Service Level Agreements (SLAs) applicable to paid Enterprise plans only.

8. Payment Terms

Free Plans: Free tier accounts are provided at our discretion and may be subject to usage limits. We reserve the right to modify or discontinue free plans at any time.

Paid Plans: Paid subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable unless otherwise stated.

Price Changes: We may adjust pricing from time to time. Existing subscribers will be notified at least 30 days before any price increase takes effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

Late Payments: If payment fails, we may suspend access to paid features until the outstanding balance is resolved. Accounts with overdue payments for more than 30 days may be downgraded to the free tier.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Financial Decisions: The Service provides financial data management and reporting tools. It does not constitute financial, legal, tax, or investment advice. You are solely responsible for all financial decisions made based on data from the Service. We recommend consulting qualified professionals for financial, legal, and tax matters.

10. Termination

By You: You may close your account at any time through the Service settings or by contacting support. Upon termination, your right to use the Service immediately ceases.

By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. We will provide reasonable notice when possible.

Effect of Termination: Upon termination, you will have 30 days to export your data. After this period, we may permanently delete all data associated with your account. Termination does not relieve you of any obligation to pay outstanding fees.

11. Changes to Terms

We may revise these Terms from time to time. Material changes will be communicated via email or through a notice within the Service at least 14 days before they take effect.

Your continued use of the Service after the revised Terms become effective constitutes your acceptance of the changes. If you do not agree with any revision, you should discontinue use of the Service.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Contact

If you have any questions about these Terms, please contact us:

Mirrage IT Solutions
Email: support@tupicfinance.com
Website: www.mirrageitsolutions.com